Personal Data (Privacy) Policy & Statement
1. What Is Personal Data?
For the purpose of this Policy, Personal Data means and includes your name, phone number, address, email address, online identifiers and any other data which, directly or indirectly, can identify you.
2. Personal Data We Collect
2.1 Information Voluntarily Provided To Us. We collect your Personal Data and other information when you visit our Website, place orders, make purchases, sign up or create an account with us, when you interact with our customer service for support or giving us a feedback, when you visits our retail/pop-up stores, or when you subscriber/participate in our survey/review or marketing activities (e.g., subscribing to our newsletter/mailing list, participating in our loyalty programs, contests and sweepstakes, etc.). The Personal Data obtained and collected by us includes:
Contact information (i.e, your name, phone number, postal address, email address, birthday and any other personal data)
Details of purchase/order your made and your purchase history
Your payment information, such as billing address, credit card information and other information required for placing order or to complete the purchase
Your consumer behaviours and habits
Information and reason of contacting our customer service, and communication content between you and our customer service
2.2 Information Automatically Collected By Us. When you visits our Website, or when you interact with our emails or advertisements on our Website, or other sites, certain information are automatically collected by cookies or other tracking technologies:
Internet protocol (IP) address and other device identifiers
Your login information, browser type, browser plug-in types, operation system, time zone setting
Information about your visit of our Website pages (e.g, products you searched or viewed for, the amount of time you spend on each page, crashes and download errors and response times)
You may adjust your browser settings to decline cookies or limit certain tracking. However, such change, adjustment or limitation may impact your experience of certain services/features on our Website, or you may not be able to take full advantage of our offerings.
2.3 Information Collected From Third Party Sources. We also obtain and collect certain of your information from third party sources, including social media, third party apps and similar technologies. The information may include your name, user name, postal address, phone number, email address, demographic information, habits, preference, interests and any other publicly-observed data.
2.4 Facebook Connect. Our Website has an option of using the "Facebook Connect" feature, a service of the Facebook social media network, to log in your registered account on our Website. By using this feature, you will be redirected to the Facebook website and log in your registered account by using your Facebook user information. Your Facebook profile will then be linked with our Website, and those information you have consented to be used will be shared with us.
These information may include your first name, last name, profile image, gender, birthday, email address, place of residence, list of friends, habits, preference and interests. For more information about Facebook Connect and access to the relevant privacy settings, please visit this Facebook webpage: https://www.facebook.com/about/privacy.
2.5 Combination of Information. We may combine the information we collect, obtain or receive from and above you set forth in clauses 2.1 to 2.4 above.
3. How We Use Your Personal Data
To Perform A Contract With You. We use and process your Personal Data to perform a contract with you and carry out our contractual obligations, including processing the order(s) you have placed and the payments, or take steps that you have requested to enter into a contract.
For Our Legitimate Interest. We use and process your Personal Date for our legitimate interests, and our interests are not overridden by your interests, fundamental rights or freedoms. Our legitimate interests include:
To manage your registered account(s) or membership with us
To run and develop our business activities
To pursue and conduct general marketing and promotional activities
To provide you with our customer services, such as after-sale service, answering your queries, and providing you with the required products, services or information
To invite your feedback in order to improve our products, service and Website
To conduct research, review and analysis
To manage and administer our accounts and record
To prevent or detect fraud and abuses of our Website
Based On Your Consent. In addition, based on your consent, we also use and process your Personal Date for other marketing purpose:
To communicate with you on updates about our products
To deliver the type of product that may be of interest to you, including tailored advertisements
To personalize and customize your Website experience
4. Who And How We Share Your Personal Data
We do not sell your Personal Data. We do share your Personal Data as follows:
Authorized Personnel. Within THINKTHING STUDIO, only the duly authorized personnel would have access to your Personal Data as necessary to perform duties for the purposes set forth in clause 2 above.
Other Third Parties. In addition, we share your Personal Data to the following third parties:
Service Providers, including service providers for (a) web hosting, analytics and related services, (b) payment processing, (c) order fulfilment and shipping, (d) fraud protection and credit risk reduction, and (e) marketing services on our behalf. The service providers are obligated contractually not to use, share or disclose your Personal Data unless as necessary to perform the services on our behalf or to comply with the applicable laws and regulations.
Business Partners with whom we may collaborate in offering offer products
Advertising Partners, who will be allowed to set cookies or other tracking tools to collect information regarding your activities on our Website. We may also share with them certain selected personal information, such as purchase records and demographic information. They may use the information collected for "interest-based advertising" and "online behavioural advertising, i.e, to deliver tailored or targeted advertisements to you on other websites.
Trusted Third Parties, where disclosure is necessary (a) to protect the security or integrity of our databases or our Website; (b) for legal proceedings (e.g, legal action against pirated, counterfeit or unauthorised products) and to take precautions against legal liability; (c) in connection with the management of our business and operations; (d) in the event of a sale, merger, reorganization, change of control or any other similar event, to the extent permitted by applicable law; or (e) as required by applicable law or regulations, to the extent compatible with this Privacy.
5. Security And Retention
5.1 Security. We place great importance on and are committed to protect the security of your Personal Data. We take appropriate technical and organizational measures to protect your Personal Data against accidental loss, unlawful or accidental destruction, alteration, unauthorized disclosure or access. However, there is no electronic transmission or storage of information that is 100% secure. While we will use commercially reasonable effort to protect your personal information, we cannot guarantee its absolute security and any transmission of your personal information through the internet is at your own risk. For the best possible protection of your personal data and information, we recommend that your device should be protected (i.e, the latest antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (i.e, firewalls and anti-spam filtering).
5.2 Retention. We retain your Personal Data for the time necessary to achieve the purposes set forth in this Policy, and in any event within the legal limitation periods under the applicable laws.
6. Your Rights With Respect To Your Personal Data
You have the rights to:
Get a copy of your Personal Data
Access, correct and update your Personal Data
Restrict our use and processing of your Personal Data
Object our use and processing of your Personal Data for direct marketing and other purpose based on a "legitimate interest"
Request to delete your Personal Data
Withdraw a consent given to us previously
Not to be subject to a decision based solely on automated processing
Make a complaint against us with your local data protection supervisory authority
You may exercise any of these rights by sending an email to us (email@example.com) with a subject of "Personal Data Right". We will take steps to verify your identity, please provide us with your name, email address and evidence of your identity. We may also contact you asking for certain information for verification purposes. We will honour your above requests free of charge, however, to the extent permitted by law, we reserve the right to charge a reasonable fee or not to act on the request in case the request is manifestly unfounded or excessive.
7. Links To Social Media Platforms And Other Sites
Social Media Platforms. Our Website contains social media plug-ins, including Instagram, Facebook, Twitter, Pinterest and Snapchat. If you interact with these plug-ins, your activity on our Website will also be made available to those social media platforms. We do not have control of these social media platforms and do not endorse or make any representations about the third party websites/applications, we are not responsible for their privacy practices or content. We encourage you to read the privacy policies of such social media platforms with which you interact.
Other Sites. Our Website may also contain hyperlinks to other third party websites/applications which are not controlled or operated by us. The hyperlinks are for your reference and convenience only. We do not endorse or make any representations about the third party websites/applications, and are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any website/application you visit before you visit the website/application or provide your Personal Data to them.
8. Questions And Concerns
If you have any queries, concerns, complaints, feedback or comments regarding this Policy, please contact us at firstname.lastname@example.org. We will endeavour to respond to your request and resolve your concerns as soon as possible.