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  • How do I place an order?
    Please add the product you would like to buy into your shopping cart and make sure the order is correct. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.
  • How to pay?
    You can pay with your Credit card/Debit card/Paypal when checkout
  • Shipping Fees
    The shipping fee for Hong Kong and Macao starts from HKD15. For other countries, the shipping fee starts from HKD50.
  • How to track your order?
    Once your package has been handed over to our delivery providers for delivery, an email notification will be sent to you. Look out for the email titled: Your Order xxxxxx is on its way! You can track the movement of your package by either: a. Click on "Track Order" b. Click on tracking number link
  • When will I receive my order?
    You will receive your order in around a week after placing your order. Once your order is sent, we will send you an email with a tracking number.
  • How to fold?
    Please follow the instruction below:
  • How many times can Ztraw be folded?
    Around 2000 times
  • What temperature can I use Ztraw in?
    Polypropylene (PP) and Thermoplastic Elastomer (TPE) can be used at around 0°C to 100°C.
  • Who do I contact for brand crossover?
    Please leave us your contact in the Contact Us page or send us an email at
  • What is the use of the membership system?
    Be a ZTRAW member to access discount and latest update about our brand! Know who support the NO STRAW CAMPAIGN & who we have collaborate with for special discount on restaurant or get extra loyalty points for future discount!
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