Question 1

How do I place an order?

Accepted Answer

Please add the product you would like to buy into your shopping cart and make sure the order is correct. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.

Question 2

How to pay?

Accepted Answer

You can pay with your Credit card/Debit card/Paypal when checkout

Question 3

Shipping Fees

Accepted Answer

The shipping fee for Hong Kong and Macao starts from HKD15. For other countries, the shipping fee starts from HKD50.

Question 4

How to track your order?

Accepted Answer

Once your package has been handed over to our delivery providers for delivery, an email notification will be sent to you. Look out for the email titled: Your Order xxxxxx is on its way! You can track the movement of your package by either: a. Click on "Track Order" b. Click on tracking number link

Question 5

When will I receive my order?

Accepted Answer

You will receive your order in around a week after placing your order. Once your order is sent, we will send you an email with a tracking number.

Question 6

How to fold?

Accepted Answer

Please follow the instruction below:

Question 7

How many times can Ztraw be folded?

Accepted Answer

Around 2000 times

Question 8

What temperature can I use Ztraw in?

Accepted Answer

Polypropylene (PP) and Thermoplastic Elastomer (TPE) can be used at around 0°C to 100°C.

Question 9

Who do I contact for brand crossover?

Accepted Answer

Please leave us your contact in the Contact Us page or send us an email at info@thinkthingstudio.com

Question 10

What is the use of the membership system?

Accepted Answer

Be a ZTRAW member to access discount and latest update about our brand! Know who support the NO STRAW CAMPAIGN & who we have collaborate with for special discount on restaurant or get extra loyalty points for future discount!

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