感謝您來此購物！我們致力於有效率地遞送您的訂單並提供明確的運輸和退貨政策。請查看以下詳細資訊。
Hong Kong Shipping
Enjoy free shipping on all orders over HK$400.
We ship via SF Express.
Orders are dispatched every Monday and Friday.
Orders are typically processed within 1-2 business days before dispatch, depending on order volume and stock availability.
Once dispatched, SF Express will deliver within 1-3 business days within Hong Kong.
International Shipping
We are pleased to offer shipping to most of the overseas locations.
Dangerous Goods (DG):
We ONLY ship Dangerous Goods (DG) items such as power banks to the following countries:
Australia, Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Israel, Italy, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, Switzerland, United Kingdom, U.S.A.
Special Note for Taiwan Customers
We do not ship Dangerous Goods (DG) items such as power banks directly to Taiwan from Hong Kong. Instead, customers in Taiwan can purchase our products through our trusted distributor, Taiwan StandFirm.
Please contact them directly for orders and inquiries.
International orders are shipped via SF Express or a suitable carrier, depending on the destination and product type.
A tracking number will be provided via email once your order is dispatched.
Shipping costs will be calculated at checkout based on the destination, order weight, and product type (e.g., DG goods may incur additional fees).
Every Monday and Friday (or the next business day if it’s a public holiday in Hong Kong).
Delivery times vary by destination and customs processing, typically ranging from 5-15 business days after dispatch.
For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
維修服務
如果您的產品遇到問題，我們可以輕鬆預約維修。工作原理如下：
預約維修：
- 如果您的產品需要維修，請填寫我們的維修申請表以安排方便的預約。
- 提交後，我們的團隊將與您聯繫以確認詳細資訊並安排維修過程。
維修費用：
- 人為因素：若因人為因素（例如意外掉落、誤用）造成損壞，則維修費用為50 元港幣。
- 更換零件：如需更換零件，總維修費用為港幣100元。
- 保固範圍：如果損壞是由於材料或工藝缺陷造成的，並且在保固範圍內，則無需支付維修費用。
未涵蓋的內容：
- 從未經授權的賣家購買的產品。
退貨政策
資格：我們接受在交貨後7 天內退回原包裝中未使用、未開封的物品，前提是該物品有瑕疵、損壞或不正確運輸。
不可退貨的商品：以下商品不符合退貨條件，但可以進行維修（請參閱下方的維修服務）：
- 已打開或使用過的物品。
- 透過我們的台灣經銷商購買的商品。
- 因誤用、疏忽或未經授權的維修造成的損壞。
- 從未經授權的賣家購買的產品。
退貨流程：
- 收到訂單後 14 天內請聯絡我們的客戶服務團隊 info@thinkthingstudio.com。
- 提供您的訂單號碼、退貨原因和照片。
- 一旦獲得批准，請使用可追蹤的快遞服務將物品寄回給我們。
退貨運費：除非退貨是由於我們的錯誤（例如，錯誤或有缺陷的物品）造成的，否則客戶應承擔退貨運費。
退款：我們收到並檢查退回的商品後，將在 1-3 個工作天內透過您原來的付款方式退款。